You will provide leadership to the Home Care Package team, strengthen key stakeholder relationships in the community and promote an inclusive customer centred approach to care. You will ensure performance measures and indicators are achieved, and meet compliance by maintaining relevant policies, procedures and standards.
Translating organisational goals into program area goals and promoting an integrated and client centred approach to care.
Responsibilities
- To manage the day-to-day operations management of the organisations Home Care Packages and case management.
- Inspire, engage, coach and lead Case Managers to deliver exceptional outcomes for consumers within parameters of Home Care Package Operations Manual and organisations policies and procedures.
- Demonstrate an understanding of the target population and their needs, from care coordination to complex case management.
- Provide expert advice to case managers on all Home Care Package related information, including but not exclusive to assessment, monitoring, reviews, care planning, funding, budgeting, service delivery, referrals, options for consumer assessed needs and changing legislative environment.
Qualifications & Experience
- Tertiary qualification in Social Work; Allied Health, Nursing or other related field.
- Management and leadership experience
- Comprehensive working knowledge and experience with HCP Legislation and Funding
- Experience as a Case Manager with the Home Care Packages environment in a senior management capacity.
- Strong problem solving skills
- Excellent customer service skills
- Current Victorian driver’s license.
- Current National Police Record Check & compliance with Aged Care Act
- Current Working with Children Check
- Frist Aid Certificate – Level 2
- Current and valid full COVID-19 vaccination
